FAQs

Q. Do you offer free shipping?
A. Yes! We’re proud to offer FREE shipping on all orders.

Q. How long does delivery take?
A. Once your payment is confirmed, we forward your order to our suppliers for verification, quality checks, and packaging. This processing stage usually takes 1–4 business days. After that, your items are shipped from our suppliers’ warehouses, with standard delivery taking 7–14 business days, depending on your location.

Q. Will I receive tracking information?
A. Absolutely! As soon as your order is dispatched, you’ll receive a confirmation email with a tracking number. This allows you to monitor your package directly through our website at any time link to tracking page. Please note: while most carriers provide tracking, in rare cases it may not be available.

Q. Can I request a return for my items?
A. Yes, we offer a 30-day return guarantee. If you’re not satisfied with your purchase or receive a faulty item, please contact our customer support team via email for assistance with the return process.

Q. Which payment methods do you accept?
A. We accept all major credit cards, including VISA, Mastercard, Discover, and AMEX. You may also pay securely through PayPal for added convenience.

Q. Can I make changes to my order?
A. If you need to modify or cancel your order, please contact us as soon as possible. Once your order has been processed by our warehouse, changes may no longer be possible.

Q. Is my personal information kept confidential?
A. Yes. We take your privacy seriously and handle your data in accordance with the Privacy Act 1988 (Cth) and current data protection regulations.

Q. What should I do if I forget my password?
A. If you forget your password, simply visit the login page and click on “Forgot password.” We’ll send you an email with instructions to reset it.